Workforce management is a term to describe the application and introduction of new technological innovations to optimise field workers on the job. These technologies are transforming the way workers function and subsequently, will make a difference to the entire workforce due to the vast changes and efficiency it brings about.
Allows the nearest competent crew to be dispatched to provide assistance to the assigned ticket.
Reduces the use of paper in the distribution of tasks to the crew. This will not only help businesses to reduce the use of paper in the long run but also plays a role in saving the trees.