SPICE.AI
STI202400626
The Spice.ai product from Telekom Malaysia Research and Development (TMR7D) is an integrated AI-driven customer experience platform designed to enhance customer interactions and improve the efficiency of telecommunications service providers. The platform helps telcos reduce customer complaints, boost frontliner productivity, and increase the use of digital channels. It features self-troubleshooting tools, comprehensive reporting capabilities, and efficient customer call handling.
Spice.ai offers a single dashboard that provides a holistic view of customer profiles, billing and order history, interaction insights, and an AI-powered "Next Best Action" feature. This helps in accurately identifying and diagnosing customer issues, advising on solutions, and automating ticket creation and escalation processes. The platform includes various modules such as Spice.profile, Spice.offering, Spice.bill, Spice.mobile, Spice.fulfillment, Spice.IR, Spice.CPE, and Spice.advisory, each focusing on different aspects of customer experience management (TM R&D) (Spice AI) (TM R&D).
Products
Smart Technology & System
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