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OwlSight: An Outsourced Security Operation Center

STI202400663

OwlSight intends to enable Malaysian SMEs to obtain access to high quality cybersecurity monitoring services for a reasonable pricing. By deploying a hardware device in the target client's network, OwlSight monitors all incoming and outgoing network communication and in that process, allows it to identify anomalies and cyber threats within the network.

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Disposal of the Al-Quran and Religious printed materials through the "Deinking" process

STI202400565

* Creating a new technology to provide an alternative space to the existing Al-Quran disposal method which is burning to an environmentally friendly green technology method. * Reducing tree felling / logging for paper production by recycling printed materials from Al-Quran and religious books. * Creating technology that complies with Islamic law and manners

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People - Intelligent Platform for Employee Working Needs

STI202400621

PEOPLE A comprehensive intelligent platform for all employees working needs. This solution simplifies HR systems enabling prescriptive analytics and drives high performance culture organisation through digitalisation. It simplifies and enhances Employee Experience by digitalising your HR processes. Create a memorable experience All-in-one HR mobile app to assist employee working needs. Streamline administrative HR tasks Eliminate redundant tasks by unifying HR systems and effectively improve employee productivity. Human Capital Analytics Utilise HR and employee data to drive productivity through prescriptive analytics. Improve decision-making and drive high-performance culture in your workplace

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Electronic Permit to Work (ePTW)

STI202400491

Electronic Permit to Work (ePTW): An innovative, cloud-based solution designed to systematically help permit management Any company will need a permit to work system for their fellow workers in order to ensure that tasks are properly planned and implemented, especially if the nature of work is particularly hazardous or poses significant risks. Substantially to replace the paper permit application into digital permit application EPTW have 3 module apps & dashboard: 1. EPTW Confined Space 2. EPTW High Risk 3. SSTA / SSKA (Checklist and Standard Operating Procedures) Telekom Research and Development Sdn Bhd has launched the EPTW system since July 2021 and Telekom Malaysia has been using it nationwide.

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Camelia - An intelligent solution that assess network health and quality in a single independent platform

STI202400624

Centralised Access Management and Line Assessment or CAMELIA for short, is a centralised smart analytic system to diagnose network health conditions, detects and locates as well as predicts fault of physical network or service issues for access network. CAMELIA is an automation system for service assurance that consists of an analytics engine driven by machine learning for network operation. It was developed as one of the digital transformation enablers for network operators to handle end-to-end processes for service assurance in Telekom Malaysia Berhad (TM). Designed for faster troubleshooting and network restoration, this solution offers service and passive network health performance to empower your network operation team in providing a valuable customer experience.

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SPICE.AI

STI202400626

The Spice.ai product from Telekom Malaysia Research and Development (TMR7D) is an integrated AI-driven customer experience platform designed to enhance customer interactions and improve the efficiency of telecommunications service providers. The platform helps telcos reduce customer complaints, boost frontliner productivity, and increase the use of digital channels. It features self-troubleshooting tools, comprehensive reporting capabilities, and efficient customer call handling. Spice.ai offers a single dashboard that provides a holistic view of customer profiles, billing and order history, interaction insights, and an AI-powered "Next Best Action" feature. This helps in accurately identifying and diagnosing customer issues, advising on solutions, and automating ticket creation and escalation processes. The platform includes various modules such as Spice.profile, Spice.offering, Spice.bill, Spice.mobile, Spice.fulfillment, Spice.IR, Spice.CPE, and Spice.advisory, each focusing on different aspects of customer experience management​ (TM R&D)​​ (Spice AI)​​ (TM R&D)​.

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